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Paetry Living
Home
Products
  • 2024 NEW
  • Seating Sets
  • Dining Sets
  • Small Space
  • Furniture Covers
  • Clearance
Service Hub
  • Care & Maintenance
  • Warranty Information
  • Sunbrella Care Guide
  • Assembly Instructions
About
Contact
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  • Home
  • Products
    • 2024 NEW
    • Seating Sets
    • Dining Sets
    • Small Space
    • Furniture Covers
    • Clearance
  • Service Hub
    • Care & Maintenance
    • Warranty Information
    • Sunbrella Care Guide
    • Assembly Instructions
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  • Home
  • Products
    • 2024 NEW
    • Seating Sets
    • Dining Sets
    • Small Space
    • Furniture Covers
    • Clearance
  • Service Hub
    • Care & Maintenance
    • Warranty Information
    • Sunbrella Care Guide
    • Assembly Instructions
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Our furniture pieces are built with the highest quality standards to provide the ultimate comfort. To protect your investment and ensure years of satisfaction, we recommend using furniture covers during extended periods of non-use or inclement weather. Store cushions in a dry location, and refer to the Care & Maintenance Guide for comprehensive instructions on furniture maintenance. Please note that all warranties are exclusively bonded to the original purchase and cannot be transferred. 

We offer furniture covers for limited collections for purchase. 

Paetry Warranty Policy

Frames:

  • Aluminum frame construction is warranted against defects in material and workmanship for five years from the purchase date.
  • Steel frame construction is warranted against defects in material and workmanship for two years from the purchase date.
  • Damage to frames or welds resulting from improper assembly or exposure to sub-freezing temperatures is not covered.
  • Components such as adjustable foot caps, faux-wood armrests, etc., are not part of the frame. 

Finishes:

  • Paint finishes are warranted against peeling, cracking, and blistering for one year from the purchase date, provided the item has not been scratched or abraded.
  • Chips and scratches or fading resulting from normal wear and tear and exposure to the elements are not covered.
  • "Hand brushed" finishes are genuinely handcrafted by artists, thus resulting in natural variations. These variations are not considered defects. 

Fabrics:

  • Fabric and cushions (if applicable) are warranted against separation at the seams for two year from the purchase date.
  • Fading and/or discoloration resulting from exposure to the elements, oils, spills, fluids, chemicals, water damage, or any other cause are not covered.
  • Sunbrella® fabric is protected for a period of five years against abrasion, pilling, color, or strength loss from normal use and exposure conditions, such as sunlight and atmospheric chemicals.
  • Sunbrella fading and/or discoloration resulting from exposure to storms, extreme heat or sunlight, oils, spills, stains, fluids, chemicals, cleaning products, water damage, or any other cause are not covered.
  •  Mildew and mold grow on dirt that can accumulate on top of Sunbrella fabric if not properly maintained. 

Wicker and/or Rope:

  • Wicker and rope weave (if applicable) are warranted against separation and tearing for three years from the purchase date.
  • Fading and/or discoloration resulting from exposure to the elements, oils, spills, fluids, chemicals, or any other cause are not covered.

Natural and/or Engineered Stone Table Tops:

  • Natural or engineered stone top are warranted against structural defects due to materials and/or workmanship during the first year from the date of purchase.
  • If the original table top is not available or has been discontinued, we will replace it with one of similar style and quality.
  • Fading, chipping, or pitting can occur in natural and engineered stone surfaces, and these conditions are not covered by the warranty.
  • We strongly recommend using a furniture cover to protect the stone tabletop when not in use. 

Fire Burner: 

  • The fire burner and control panel are warranted against defects in material and workmanship for one year from the date of purchase. 

If you have any questions and/or need to file a claim, please have your order number and defect pictures ready. You can contact us by email or phone:

info@paetryliving.com 888-994-0861

Hours

Open today

09:00 am – 05:00 pm

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