Paetry Living Privacy Policy

This Privacy Policy explains how Paetry Living LLC. ("we," "us," or "our") collects, uses, and shares your Personal Information when you place an order or contact us through our platform.

What Personal Information We Collect:

We collect information necessary to process your order, fulfill customer service requests, and manage our business operations. The types of Personal Information we collect may include:

Contact Information: Name, billing address, shipping address, email address, phone number. We collect contact information to fulfill orders, schedule delivery, provide customer service, and send transactional updates.
Credit Card Information: Credit card number, name on the card, billing address, expiration date, and security code. We collect credit card information if you place an order directly with us either through email or phone, or on our website.
Transactional Data: Order details (product, quantity, price), payment status, and order history. We collect transactional data to process, confirm, and track your purchases.
Communication Data: Records of your inquiries, requests, or feedback submitted through phone, email, or web forms.

How Personal Information is Used:

We use the collected information for the following specific purposes:

Order Processing and Fulfillment: To accurately process, pack, and deliver the patio furniture you purchase.
Customer Service: To respond to your inquiries, address warranty claims, schedule repairs, and resolve issues related to your order.
Transactional Communication: To send you essential updates, such as order confirmations, shipping notifications, and delivery status alerts.
Security and Fraud Prevention: To protect against and prevent fraudulent transactions, unauthorized access to our systems, and to comply with legal requirements.
Internal Business Analysis: To analyze purchasing trends, manage inventory, and improve our product offerings.

Who Personal Information is Shared With:

We only share your Personal Information with third parties when it is strictly necessary to fulfill your order or to manage our operations, as described below:

Costco.com: We share your order and shipping details with Costco.com as necessary to validate and process the sale originating from their platform.
Payment Processors: Your payment information is shared with secure payment processing providers (e.g., PayPal) to complete your transaction.
Shipping and Logistics Partners: We share your name, address, and contact number with carriers and delivery services (e.g., FedEx, CEVA Logistics) to schedule and fulfill the physical delivery of your furniture.
Service Providers: We may share data with third-party vendors who perform services on our behalf, such as hosting, data analytics, and customer relationship management (CRM) support. These providers are required to protect your information and may only use it for the services they provide to us.
Legal Compliance: We may disclose your information if required by law, subpoena, or government request to protect our rights or the safety of others.

Your Privacy Rights and Choices:

Depending on where you live, you may have certain rights regarding your Personal Information, including the right to access, correct, or request the deletion of your data.

Opt-Out of SMS: You may opt out of receiving any future text messages from us at any time by simply replying STOP to any message you receive.

SMS Terms of Service:

Your consent to receive SMS (text message) communications, including your phone number and opt-in status, is strictly for our use in resolving customer care inquiries. SMS consent is not shared with or sold to any third parties, affiliates, or partners for marketing or promotional purposes.

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Paetry Living LLC.. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.